Grand Rise printing production is completed, after passing the quality inspection into finished products warehouse, orders into the "delivery service after-sales tracking" stage. The business department arranges the warehouse stocking, arranges the transportation vehicle according to the order delivery date, delivers the order to the customer.
Manley technology, transparent plastic box customization experts, to provide you with the most secure delivery and after-sales service. For some customers of the "delivery" and "after-sale" of the issues of concern, we have a grand print here to give you a unified answer to friends:
1, your company mainly used in which way?
Answer: Our company generally uses three ways to deliver: 1, the company truck delivery 2, made express 3, hair logistics
2, under what circumstances your company, what the geographical scope of the company truck delivery?
Answer: Shipping address in Shenzhen, Guangzhou, Dongguan, Zhongshan, Huizhou these areas, and the weight of the goods over 500kg, we are using the company truck door; if the delivery address is not within this range, or within this range Goods less than 500kg we will send logistics.
3, your company's long-term cooperation in the express delivery companies and logistics companies which?
Solution: We have long-term cooperation with Xinfeng Express and Shunfeng Express. We have long-term cooperative relationship with Beijing Capital Logistics and Debon Logistics. We also maintain good relationship with other express companies and logistics companies in China.
4, under what circumstances your company made express? Under what circumstances logistics?
Answer: the provinces or distant customers are sent logistics; send samples, or customer emergency shipping requirements and customers agreed on the freight, will be made express.
5, under what circumstances land transport? Under what circumstances air?
Solution: Due to freight costs, under normal circumstances, will be sent by land. High cost of air transport, usually not used.
7, foreign orders, how your shipping company?
Solution: For foreign orders, I complete the first customs declaration procedures, and then shipped to the port.
Production Finished In Warehousing .
8, your product quality abnormalities
Answer: Each order, we will have business manager and business with a single docking, quality anomalies, and docking staff can be directly feedback, received customer complaints information, our quality department will organize the relevant departments and personnel review, find out the reasons, Countermeasures, methods to improve and solve problems.
9, there has been abnormal quality, your company will generally be how to deal with?
Solution: After the quality abnormality occurs, we will actively communicate with the customer and get the abnormal quality information. After that, we will judge the quality abnormity level, formulate the improvement measures, formulate preventive measures and avoid the recurrence of similar anomalies. In full consultation with the customer to deal with the same opinion, the quality exception to make customer satisfaction with the deal. In general, a slight quality exception, the customer will give us some suggestions, I will actively improve the Division; a small part of the product quality abnormalities, and affect product packaging, I will be no additional conditions of the Division to the customer replacement and abnormal product equivalent The amount of yield to the customer. If the bulk of the bad, we will ask customers to return all products, and re-all to the customer the same amount of yield products, and actively develop countermeasures to improve the methods and processes to prevent similar anomalies.
10, delivered after the order, your company will do?
Answer: After the delivery of the order, the business manager of our company will keep in touch with the customer, return the call regularly or visit our company, introduce the latest development of our company, and provide the latest technology and process information. I understand the Secretary for the situation in the need to re-orders, to better arrange the next time and delivery cycle.
Contact: Robin Sun
Add: 7/F, Block 5, HaiTangYuan, XiaoBian St, Changan Town, Dongguan, GuangDong,523850 China